Medicare Customer Service Representative - job 2 of 2

Job Summary

A company is looking for a Customer Service Representative - Medicare Member Help Team.

Key Responsibilities

• Identify and assess customers' needs to achieve satisfaction in accordance with First Call Resolution goals
• Document interactions with members and providers to track contact reasons and trending issues
• Handle member complaints and provide appropriate solutions while following up to ensure resolution

Required Qualifications

• High school diploma required; bachelor's degree preferred
• Schedule flexibility during business hours, including one late night and one weekend day
• Ability to complete a 10-12 week training class and demonstrate proficiency
• Must have a private quiet workspace for remote work
• Medicare knowledge and call center experience strongly preferred