Medical Collections Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative 1 (Medical Bad Debt Collections).

Key Responsibilities

• Negotiate payment with patients/guarantors through inbound and outbound calls while addressing customer inquiries
• Perform routine account management tasks, ensuring accurate documentation and compliance with service level agreements
• Collaborate with internal departments and clients to resolve patient account issues and recommend process improvements

Required Qualifications

• High school diploma or GED
• At least 3 years of experience in a call center environment or similar role within the healthcare revenue cycle
• Expert knowledge of patient access services and the revenue cycle
• Experience managing high volumes of inbound or outbound calls
• Demonstrated ability to meet performance objectives and work effectively in a team environment