Marketing Support Coordinator

Job Summary

A company is looking for a Marketing Support Coordinator to help support their Thrive Plus Membership program.

Key Responsibilities

• Research and resolve client and hospital issues using various tools
• Communicate with clients and hospitals to support membership inquiries and concerns
• Manage incoming requests and follow up on complaints, providing feedback to improve services

Required Qualifications

• High school diploma or equivalent required; additional training in customer service is a plus
• Comfortable using tools like Zendesk and Microsoft Teams
• Ability to think critically and collaborate with teammates
• Organized and adaptable to manage multiple tasks
• Team player with a service mindset