Manager of Partner Support

Job Summary

A company is looking for a Manager, Partner Support Engineer.

Key Responsibilities

• Lead, manage, and inspire a team of Partner Support Engineers while fostering a culture of continuous improvement
• Oversee escalations from internal teams and external partners, ensuring timely resolution and communication
• Define and track KPIs to measure team performance and optimize support processes

Required Qualifications

• 3-5 years of support management experience in a tech company or SaaS environment
• Proven experience managing teams in a global, distributed environment
• Strong background in performance management using metrics for continuous improvement
• Proficient in using CRM systems like ServiceNow or Salesforce
• B.A./B.S. in a related field or equivalent work experience