Live Chat Support Agent

We are seeking a dynamic and customer-focused Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support to our patients through our online chat platform. This role plays a crucial part in ensuring a positive experience for our patients and maintaining our reputation for excellence in dental care.
Responsibilities:
? Respond to patient inquiries and provide support through live chat
? Assist patients with scheduling appointments and resolving billing inquiries
? Provide information on dental services and procedures
? Escalate complex issues to the appropriate department for resolution
? Maintain accurate and detailed records of patient interactions
Qualifications:
? Excellent communication skills, both written and verbal
? Strong customer service orientation
? Ability to multitask and prioritize in a fast-paced environment
? Previous experience in customer service or a similar role preferred
? Knowledge of dental terminology and procedures a plus
Skills:
? Proficiency in typing and using chat platforms
? Attention to detail and accuracy
? Empathy and patience when dealing with patients
? Ability to work independently and as part of a team

If you are passionate about providing exceptional customer service and have a desire to make a difference in the lives of our patients, we want to hear from you! Apply now to join the Hold Family Dental Care team as a Live Chat Agent.

About the Company:
Hold Family Dental Care Inc