Live chat support agent- REMOTE PT/FT

We are seeking a dedicated Live Chat Support Representative to join our Customer Support team at Prins Trucking. In this role, you will provide real-time assistance to our customers through live chat, efficiently resolving their queries and issues.

The ideal candidate will have excellent communication skills and a passion for helping others, making them a valuable addition to our team. You will interact with customers in real time, ensuring their needs are addressed promptly and professionally.

As a Live Chat Support Agent, you will be responsible for resolving customer queries, issues, and complaints in a timely manner while upholding a high standard of customer service. You will also collaborate closely with other team members to ensure consistent and high-quality support. Documenting customer interactions and feedback is an important part of this role, helping us improve our services based on real-time insights.

Staying current on product knowledge and company policies is essential to provide accurate information and enhance the customer experience. If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we encourage you to apply. This position offers the opportunity to grow within the company while positively impacting our customers’ experiences.

Responsibilities

• Engage with customers in real time via live chat to provide support and assistance

• Resolve customer queries, issues, and complaints professionally and promptly

• Collaborate with team members to maintain consistent, high-quality service

• Document customer interactions and feedback for ongoing analysis and improvement

• Stay updated on products and company policies to deliver accurate information

Requirements

• 1+ years of experience in customer support or a related field

• Excellent written and verbal communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Proficiency with live chat software and CRM systems