Life and Annuity Call Center Rep – US REMOTE

Job Description

Principal Responsibilities:
• Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems to provide complete response
• Work at all times to enhance and strengthen the relationship between the customer and our insurance clients
• Support special campaigns as needed, or if solicited by the customer
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills

Required Qualifications
• High school diploma is required as minimum degree (diploma needs to be provided)
• An active FINRA Series 6 license is required for this position. Applicants without this license will not be considered
• 1-2 years of Life Insurance and Annuities experience is required
• Call center experienced is required
• Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required
• Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks

Other Important Qualifications
• Excellent oral & written communication skills
• Superior telephone etiquette
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to ‘think out of the box’ to generate innovative process improvements
• Strong math and analytical skills

Work Environment
• This position is fully remote within the United States only
• Home base, remote – Laptop will be provided
• Training: 5-6 weeks; typically, 8-4:30/5pm CST; M-F
• Regular work shift: Monday – Friday, core business hours are 7 30am to 6pm (8 hours shift)
• Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $35,000 – $65,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.