Licensed Operations Supervisor

Job Summary

A company is looking for a Licensed Supervisor, Operations - Seasonal.

Key Responsibilities

• Directly manage a team of 10 or more agents, including input on hiring and payroll documentation
• Identify and coach agent development areas to enhance performance
• Conduct phone call monitoring and desk-side coaching to ensure quality customer service

Required Qualifications

• Must have a Life and Health license and the ability to license in 50 states
• Consistent attendance and punctuality
• Experience as a Mentor in a contact center environment
• Ability to exceed KPIs and develop a motivated team
• A flexible schedule and proficiency in troubleshooting and analytical skills