Licensed Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate - US Remote.

Key Responsibilities

• Manage existing customer accounts for Personal Insurance policies via phone, email, text, and chat
• Explain insurance products to customers using a consultative and empathetic approach
• Assist third parties with policy documentation and changes

Required Qualifications

• Property & Casualty insurance license and 1 year of customer service experience are required
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• Spanish speaking is a plus