Licensed Contact Center Supervisor - job 2 of 2

Job Summary

A company is looking for a Contact Center Supervisor to support programs providing resources and referrals for military members and their families.

Key Responsibilities

• Provide ongoing coaching and training to consultants to enhance skills and customer service
• Monitor customer interactions to ensure high-quality service and compliance with procedures
• Generate and analyze call center performance reports and handle escalation calls as necessary

Required Qualifications

• Master's degree in a behavioral health related field with a minimum of three years post-licensure counseling experience
• Current valid unrestricted counseling license/certification from an authorized entity
• Documented experience in counseling supervision and management
• Knowledge of call center operations and military lifestyle
• Ability to pass background checks and credential verification