Lead Solutions Analyst

Job Summary

A company is looking for a Lead Solutions Analyst (EHR Support).

Key Responsibilities

• Provide world-class customer support and resolve complex technical issues related to application administration and configuration
• Document problems and resolutions through various communication channels using a help desk ticketing system
• Mentor team members and assist in training, ensuring adherence to service delivery guidelines and performance indicators

Required Qualifications

• 3-4 years of practical experience supporting and troubleshooting web-based software applications
• Strong understanding of business processes within long-term care or medical facilities
• Experience using diagnostic tools such as Kibana and App Dynamics
• Demonstrable experience in a leadership role
• Formalized approach to problem-solving; certification in Root Cause Analysis is an asset