Lead ServiceNow Analyst

Job Summary

A company is looking for a Lead ServiceNow Analyst.

Key Responsibilities

• Provide tier-2 support for application incidents and coordinate with IT teams
• Implement changes and maintain project documentation for ServiceNow initiatives
• Mentor junior staff and identify opportunities for system optimization and improvements

Required Qualifications

• Bachelor's Degree in a related field is required
• Eight to ten years of relevant work experience in healthcare or technology is required
• Experience with ServiceNow modules such as ITSM and SPM is preferred
• Knowledge of front-end technologies like HTML, CSS, and JavaScript is required
• Ability to analyze complex systems and workflows is necessary