L2 Technical Support Specialist - job 1 of 2

Job Summary

A company is looking for an L2 Tech Support Specialist, US (Remote).

Key Responsibilities

• Handle escalated customer inquiries from Level 1 agents via phone and email
• Document interactions, issue details, and troubleshooting steps in HubSpot
• Triage and route customer tickets to appropriate departments for further support

Required Qualifications

• 2 to 5 years of experience in a technical support role
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Familiarity with CRM and database management
• Experience in a multi-channel customer service environment
• Previous experience working remotely with a distributed team