L2 Service Desk Technician – MSP (WFH & Night Shift)

SUMMARY
The L2 Service Desk Technician is responsible for providing remote technical support to users efficiently and accurately. The L2 Service Desk Technician is the front line, and responsible for solving basic technical problems. The Service Desk’s objective is to quickly identify and resolve basic customer technology issues.

JOB RESPONSIBILITIES
• Answer incoming Service Desk calls and emails.
• Create tickets and collect basic client information such as:
• Company information.
• User.
• Issue.
• Who’s affected.
• Perform basic Service Desk troubleshooting and support services:
• Password resets.
• Add/Remove O365 licenses.
• Fix broken mapped network drives.
• Add/remove PC user (Local/Domain).
• Operating systems.
• Add printers (Local and Networked).
• Install client-side software.
• Troubleshoot client-side network connections.
• Office 365 troubleshooting
• Setup email on mobile devices.
• Adding, updating, and maintaining client runbook service information as needed.
• Other duties, as assigned.

QUALIFICATIONS
• MSP experience
• Minimum of 8 years of experience in a Service Desk or IT support position.
• Fundamental networking knowledge.
• Ability to problem-solve and troubleshoot.
• Familiar with Windows Server.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Ability to multitask and exhibit excellent time management skills.
• Work as a proactive team member in an office setting.
• Ability to work nights and weekends, as determined.
• Fast-paced learner with a 1–2-week training period.
• Strong note taking and technical detail capture

JOB REQUIREMENTS
• Should be willing to accept a long-term work-from-home arrangement
• Should be amenable to a permanent night shift schedule

Job Types: Full-time, Permanent

Pay: Php70,000.00 – Php80,000.00 per month

Benefits:
• Health insurance
• Life insurance

Schedule:
• 8 hour shift
• Evening shift
• Monday to Friday

Experience:
• Service Desk: 8 years (Required)
• IT Support: 8 years (Required)
• MSP (Managed Service Provider): 8 years (Required)

Work Location: Remote