L1 Technical Support Engineer

Job Summary

A company is looking for a L1 Technical Support Engineer.

Key Responsibilities

• Act as a trusted L1 technical advisor for enterprise customers using Cloud Email Security and AI Security Agents
• Own and resolve inbound support tickets, including configuration issues and threat investigations
• Collaborate with Engineering for high-quality resolutions and maintain knowledge base content

Required Qualifications

• 4+ years in technical support roles, preferably in cybersecurity or enterprise SaaS
• Strong knowledge of email security fundamentals and cloud ecosystems like Microsoft 365 and Google Workspace
• Proven ability to debug complex technical issues and analyze logs
• Familiarity with support tools such as Zendesk and Jira
• Experience using AI tools for troubleshooting is a strong plus