Knowledge Centered Services Manager

Job Summary

A company is looking for a Knowledge Centered Services Program Manager.

Key Responsibilities

• Lead the implementation of the KCS methodology across the associate support organization
• Monitor KCS metrics and set performance goals to analyze the program's impact on support performance
• Conduct training sessions and develop materials to educate staff on KCS principles and processes

Required Qualifications

• Bachelor's degree in Business Administration or related field and one year of relevant experience
• One year of experience with project management methodologies and performance metrics analysis
• Experience in training and coaching stakeholders on process improvements
• Six months of experience with KCS methodology and knowledge management systems