Kentucky Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to assist customers with their insurance needs.

Key Responsibilities

• Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews
• Care for customers recently in accidents by demonstrating empathy while setting up new claim reports
• Offer additional products to customers while servicing their unique needs

Required Qualifications

• A minimum of two years relevant work experience
• OR a minimum of two years post-secondary education
• Experience in customer service
• Ability to multitask and navigate multiple computer systems
• Availability for full-time work, including evenings and weekends after training