Junior Customer Support Specialist

Job Summary

A company is looking for a Junior Customer Support Specialist (Remote).

Key Responsibilities

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on how to effectively use the software to meet their needs
• Track customer interactions in Salesforce and assist with onboarding and account reviews

Required Qualifications

• 1-2 years of experience in customer support, preferably in a SaaS environment
• Ability to work 9am-6pm EST
• Experience with Salesforce and Intercom is a plus
• Strong focus on customer experience and relationship building
• Self-motivated with a growth mentality