ITSM Administrator

Job Summary

A company is looking for an ITSM Administrator to support the modernization of enterprise service delivery systems.

Key Responsibilities

• Design, configure, and optimize service request workflows using Digital Workplace
• Rebuild existing service requests from a legacy environment and manage ITSM administration activities
• Provide training and documentation support, and contribute to the internal knowledgebase and process documentation

Required Qualifications

• Proven experience designing and creating service requests within the Digital Workplace platform
• Familiarity with Remedy ITSM, ideally version 23.x or later
• Strong understanding of ITSM frameworks and service delivery best practices
• Experience maintaining process documentation and internal knowledgebase content
• Hands-on experience managing CIs within a CMDB and/or administering SLAs is preferred