IT Service Management Program Manager

Job Summary

A company is looking for a Program Manager for IT Service Management.

Key Responsibilities

• Lead the development, implementation, and continuous improvement of the IT Service Management (ITSM) program
• Coordinate ITSM processes across OIT and support service managers throughout the service lifecycle
• Champion the Work Visibility Initiative and support data collection and reporting for decision-making

Required Qualifications

• Bachelor's Degree or equivalent experience in Business, Finance, or Management
• Five years of professional experience in IT service design, development, or management
• ITIL 4 Foundation certification or willingness to obtain within three months of employment
• Experience in developing training resources and delivering training on ITSM principles
• Ability to build strong relationships with leadership and service managers