IT Service Desk Associate - job 1 of 2

Job Summary

A company is looking for a Full-time IT Service Desk Associate to provide technical support and troubleshooting for end users.

Key Responsibilities

• Provide first level technical support to end users for technology-related issues
• Resolve issues using standard practices and escalate when necessary
• Maintain documentation and support user training as needed

Qualifications & Required Skills

• 1+ years of technical troubleshooting experience
• Microsoft Operating Systems experience with Service Desk support
• Experience with Dell, HP, or Lenovo hardware
• ITIL training and/or experience preferred
• High school diploma and/or GED; industry-specific certifications preferred