IT Proximity Support L2

Job Title:

IT Proximity Support L2

Job Description

– Responsible for Local proximity support for workspace and applications
-Assisting Beneficiary staff with basic IT support and troubleshooting.
-Handling user requests and IT-related queries.
-Logging incidents and coordinating with the Network Engineer for more complex issues.

Job Description
• Level I & 2 hardware & software support
• Provide hardware support for desktopsnaptopsnablets/peripherals/rnobile devices Support core/standard software
• Operating system support for Winck)ws platforms use ITSM Service Now tooling for all Incidents, User requests and Changes. Ensuring SLAS are not breached, and all administration tasks are within the accepted conduct and governance guidelines Project Work Within Jeepney Client Services scope
• Moves — surveys, ad-hoc moves, moves support and project related moves MFD support — “On Call” printing methodology
• Adhere to the HW&SW guidelines, promote and action in accordance With BNPP Policy Promote and work within the 8NPP IT Security guidelines
• Monitor and proactively manage end-user incidents, tasks, shared mailboxes, and any telephone queries. use ITSM to manage calls and workflow, and ensure that updates are documented accurately and within SLAs. Ensure updates are informative for subsequent resolver groups Perform workstation builds, application installation and reinstallation
• Complete reporting activities, update work logs and invoke escalation processes where needed for effective incident management
Essential Requirements
• ​Workplace support competencies — Software & Hardware Level I & 2
• Strong customer services competencies
• Effective communicate skills — written & verbal
• Positively driven as a team member and individual
• Strong experienced Windows/MS Office and %ssaging products
• Experienced within the Banking or Financial Sector
• Mobile device platform support
• Experience of request or incident toolsets
• Reporting and minute writing to a high standard
• Able to balance a high tempo Productbn environment Whilst also delivering elements Of project work
• Plan and direct own activities with minimal management supervision
• Should be a good team player as well as being independently driven
• Expected to have prior experience of troubleshooting issues for core/standard software
• Possess experience of support for rmbile devices iPhones ard laptops
• Display flexibility, adaptability, and open-mindedness in to frequent and/or significant changes to needs, Working closely With tie regional support teams
• ITIL Foundation Or Other.
• Prince 2 Foundation or other
• Microsoft Qualifications
• Hardware accreditation

Location:

PHL Bonifacio Global City, Taguig, – GOVO – Six Neo, 5th Avenue,

Language Requirements:

Time Type:

Full time2025-11-01

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