IT Help Desk Analyst

Job Summary

A company is looking for an IT Help Desk Analyst I to provide Tier 1 IT Service Desk Support in a remote environment.

Key Responsibilities

• Interact with customers through various communication methods while adhering to service and quality guidelines
• Resolve or escalate customer incidents using available resources and maintain accurate ticket documentation
• Identify recurring incidents and contribute to continuous improvement initiatives

Required Qualifications

• 1 - 2 years of experience in IT customer service support
• Basic knowledge of Internet connectivity, Active Directory/Azure, and MS Office troubleshooting
• Familiarity with ticketing systems, preferably ServiceNow ITSM tool
• Bachelor's degree in information technology or equivalent experience
• Basic understanding of operating systems and Internet security