IT End-User Support Specialist

Job Summary

A company is looking for an IT End-User Support Specialist to provide technical support and customer service to users.

Key Responsibilities

• Provide onsite and remote IT support for desktop, peripheral, and audio-visual systems
• Troubleshoot and resolve Level 1 and Level 2 support tickets related to desktop and application issues
• Assist with hardware purchasing, inventory tracking, and IT documentation maintenance

Required Qualifications

• Experience troubleshooting desktop hardware and software issues in an enterprise environment
• Familiarity with Active Directory concepts for user account management
• Experience with IT ticketing systems and asset management
• Ability to lift 50 lbs consistently without assistance
• Proficiency in Microsoft 365 administration is preferred