Inbound Outbound Queue Associate

At CVS Health, we strive to provide the highest quality of customer service. We are looking for an Inbound Outbound Queue Associate who can help us maintain that standard. The ideal candidate should have excellent communication skills, the ability to handle multiple tasks and requests simultaneously, and a willingness to go above and beyond for our customers.The Inbound Outbound Queue Associate will be responsible for assisting customers with inquiries, orders, and other requests. This position requires a friendly, approachable attitude and the ability to stay organized and focused in a fast-paced work environment. The successful candidate will also be expected to have a good understanding of our products and services, and to anticipate customer needs in order to provide the best possible service.Required qualifications include a high school diploma or equivalent, prior customer service experience, and strong computer skills. Candidates with prior experience in retail, healthcare, or other customer service-oriented industries are preferred.If you have the qualifications we are looking for and are eager to join our team of customer service professionals, we invite you to apply for the Inbound Outbound Queue Associate position at CVS Health. We look forward to hearing from you.

Responsibilities of an Inbound Outbound Queue Associate:

• Handle inbound and outbound calls from customers, providing prompt and courteous service

• Answer customer inquiries, process orders, and manage other customer requests in a timely manner

• Ensure a high quality of customer service is consistently maintained

• Stay organized and focused in a fast-paced work environment

• Demonstrate a good understanding of CVS Health products and services

• Anticipate customer needs and provide the best possible service

• Follow up with customers to ensure satisfaction and address any additional inquiries or concerns

• Utilize strong computer skills to manage customer data

• Maintain customer records and update information as needed

CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.