Inbound Customer Service – FullTime

SUPERIOR CONTACT

100% Remote – US-Based Contact Center Inbound Customer Service – FullTime

Several open positions for a 6/16 start date! Superior Contact is the place for individuals who are passionate about customer service, can solve problems, and investigate issues in a fast-paced environment.

Sound like you? Join our team!

General Duties
• Provide customers with exceptional service via incoming calls, utilizing various systems and platforms.
• Answer a high volume of inbound customer calls to resolve customer issues, requests, and questions.
• Establish and maintain customer satisfaction.

Benefits
• $15.00 per hr. starting wage, with regular increases
• Up to an additional $1,800 per year in performance rewards
• $250 retention bonusConsistent Schedule
• Overtime opportunities
• Paid Vacation
• Paid Holidays
• 401k
• Benefits, Medical, Dental, Vision & More
• Rewards program
• Team Incentives and Fun
• All equipment to perform the job is provided at no cost to you

Minimum Requirements
• Ability to pass a criminal background check, drug screening, location verification and an internet speed test.
• Track Record of Excellent Attendance
• Prior customer service experience a plus
• Strong computer skills and typing proficiency.
• High school diploma or equivalent experience.
• Reliable Cell Phone for VPN Connection.

Work Environment
• PERMANENT REMOTE STATUS
• Must have a quiet, distraction-free home office setting.

Physical Demands
• Sitting for extended periods.
• Reaching in any direction.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform job-related duties requested by any person authorized to give assignments or instructions.

Pay: $15.00 per hour

Expected hours: 40 per week

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):
• Do you give Superior Contact permission to contact previous employers?
• Do you reside in Michigan, Ohio, Indiana, Illinois, Wisconsin, Georgia, Alabama, or Kansas?
• Are you available to work between the hours of 8:00 AM and 8:00 PM EST Monday- Friday?
• What company provides your Internet service?

Work Location: Remote