iGaming Customer Support Agent

Job Summary

A company is looking for a Customer Support and Payment Agent.

Key Responsibilities

• Provide daily support to players via chat, emails, and phone
• Troubleshoot player issues and collaborate with internal teams for resolution
• Process customer payments and manage related inquiries

Required Qualifications

• 2+ years of customer support and payment experience in iGaming
• Proven experience in customer support within the iGaming sector
• Experience with tools like Talktwo and Sumsub
• Experience handling customer payment requests
• Fluent in English