HR Customer Service Specialist

Posting Date

05/02/25

Application Deadline

05/06/25

Pay Range

Min – 1st Quartile – Mid – Max
$19.75 – $22.06 – $24.38 – $29.00

The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $20.21 to $22.06.

This position is non-exempt under the FLSA.

What We Offer

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

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Job Type

Classified – Judicial CPR

Department

D800 Superior Court

About the Position

The Human Resources Customer Service Specialist is the department’s administrative guru. This position supports the Judicial Branch Human Resources department in the areas of data entry, filing, file maintenance, front desk management, preparing confidential documents, and setting appointments. The successful candidate is self-motivated, has excellent attention to detail, and can multitask consistently throughout the workday.

This position is an excellent opportunity for anyone wishing to enter the Human Resources field. Promotional opportunities within the department are available.

About the Superior Court:

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative, and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law…every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education:
• High school diploma or GED

Experience:
• Two (2) years of work experience performing office, clerical, or administrative duties in an office environment

OR

Combined Education and Experience Qualifications:
• A combination of post-secondary education and work-related experience may substitute on a year-for-year basis

Our Preferred Candidate Has:
• One (1) year or more of customer service in a legal or large corporate environment

Knowledge, Skills, and Abilities:

Knowledge of:
• Customer service principles.
• Office practices, procedures, and processes.
• Microsoft Office Suite, e.g., Outlook, Excel, Word, and PowerPoint.

Skill in:
• Operating various office equipment and machines.
• Communicating effectively; both verbally and in writing.
• Using critical thinking skills to perform work functions accurately and professionally.

Ability to:
• Plan, organize, and maintain workflow.
• Work independently and/or as part of a team.
• Exercise discretion in handling and working with sensitive and/or confidential information.
• Establish and maintain effective working relationships.
• Use effective time management skills to handle multiple tasks at one time.
• Excel in a high volume and time sensitive work environment.
• Problem-solve a variety of situations.

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)
• Greets customers with a warm and professional demeanor, ensuring a welcoming experience.
• Answers telephone and provides accurate information and assistance.
• Maintain employee records ensuring accuracy and confidentiality.
• Maintain office organization, including filing and record-keeping of employment records and office supplies.
• Supports the HR department in distributing communications organization-wide.
• Performs data entry in HR systems and spreadsheets.
• Completes employment verifications.
• Collect mail and fingerprint cards, sort and distribute, along with any deliveries, to the appropriate recipients.
• Processes name changes for current employees.
• Manages the inventory of policy packets and hard-copy documents used for onboarding appointments.
• Coordinates to ensure the current version of mandatory posters are posted at all locations.
• Coordinates multilingual requests, including the testing process and the differential compensation.
• Completes special projects as assigned.

Working Conditions:

While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, walking, or bending. The job may involve using hands for tasks such as typing, handling objects, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds.

Qualified individuals will be required to perform the essential job functions with or without a reasonable accommodation.

Additional Information

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.

All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.

The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system’s requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit

https://www.azasrs.gov/

or

Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

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