Hotel Online Travel Management Specialist

Job Summary

A company is looking for a Hotel Online Travel Management Specialist 2 to manage hotel channel operations and support franchisees.

Key Responsibilities

• Serve as a Tier 2 escalation point for troubleshooting OTA and GDS issues
• Collaborate with external partners and internal teams to resolve issues within SLA timelines
• Ensure accuracy of hotel rates and inventory availability to optimize revenue

Required Qualifications

• Experience in customer service or customer-facing roles
• High school diploma or GED
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Experience with trouble ticket applications like Service Now
• Familiarity with OTA and GDS platforms is preferred