Helpdesk Coordinator

Job Summary

A company is looking for a Helpdesk Coordinator/Manager.

Key Responsibilities

• Coordinate and oversee the Legal Information Helpdesk, providing legal information and resources to TGNC individuals
• Maintain and update an internal legal information database and draft responses to common legal inquiries
• Recruit, train, and supervise Helpdesk volunteers and manage the Helpdesk team

Required Qualifications

• A minimum of two years' relevant experience
• Familiarity with legal issues affecting transgender communities
• Understanding of intersecting oppressions and a commitment to social justice
• Experience working with diverse populations and backgrounds
• Experience with databases and a strong initiative