Help Desk Technical Support 3(Mostly Remote-Citizens)

Job Description/Comment: **

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

AA or other 2 year technical degree in related discipline and 3 years of related experience

Equivalency:

Associate’s Degree and 3 years of experience. A relevant professional certification can be substituted for an Associate’s Degree.

Special Requirements
• *Shift will include weekend rotations, mostly remote. 1st Month of Training will be 1st shift. **

Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications.

Experience with troubleshooting Windows clients.

Job Type: Contract

Pay: $25.00 – $30.00 per hour

Schedule:
• 8 hour shift
• Weekends as needed

Work Location: Remote