Healthcare Operations Supervisor - job 2 of 2

Job Summary

A company is looking for a Supervisor-Operations to manage and develop customer service representatives in a healthcare contact center.

Key Responsibilities

• Coach and develop team members to achieve performance metrics
• Monitor employee performance and manage accountability through coaching and performance reviews
• Handle escalated customer issues and promote teamwork within the organization

Required Qualifications

• High School Diploma or equivalent required; Associates or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry is preferred
• Proficiency with necessary technology and performance management tools
• Ability to lead teams and drive continuous improvement in performance metrics