Healthcare Customer Service Representative – Remote – North Carolina Only

About the position

The Healthcare Customer Service Representative role at Teleperformance USA involves fielding customer inquiries related to healthcare services. This position is remote and requires candidates to reside in North Carolina. The representative will engage with medical professionals and customers, providing support and resolving issues while maintaining confidentiality and professionalism. The role emphasizes excellent customer service, effective communication, and the ability to adapt responses based on varying situations.

Responsibilities
• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
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• Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits.
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• Carefully respond to all customer inquiries and provide excellent customer service through active listening.
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• Work with confidential customer information and treat it sensitively.
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• Aim to resolve issues on the first call by being proactive.
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• Communicate appropriately and professionally with customers.
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• Provide support for Health Care Providers.
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• Research benefit information as needed.
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• Handle situations which may require adaptation of response or extensive research.
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• Accurately document and maintain all interactions.
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• Respond to requests for assistance and/or possible processing payments.

Requirements
• Ability to work remotely in a virtual team environment.
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• 6 months customer service experience preferred.
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• Over 18 years of age.
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• Ability to type 25 wpm.
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• High School Graduate or GED.
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• Comfort with desktop computer systems.
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• Proven oral and written communication skills.
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• Logical problem-solving skills.
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• Ability to navigate Windows operating systems.
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• Organization and work prioritization skills.

Nice-to-haves

Benefits
• Paid Training
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• Competitive Wages
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• Full Benefits (Medical, Dental, Vision, 401k and more)
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• Paid Time Off
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• Employee wellness and engagement programs