Greenshades Software – Outbound Call Center Agent – Jacksonville, FL

Job title: Outbound Call Center Agent

Company: Greenshades Software

Job description: Outbound Call Center Agent Position Summary

This position requires the ability to make 130-150 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results

To be considered for this position:
• 6 months call center experience or equivalent role
• Comfortable with fast paced inbound and outbound calls (130-150 per day)
• A dedicated (quiet) work from home environment
• Must provide your own Wifi
Compensation:

Pay starts at $17/hour plus performance bonuses. Opportunity for increased compensation based on results.

Responsibilities:
• Outbound calling on assigned warm and new potential leads
• Scheduling appointments using a call script for multiple types of leads
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer return inbound calls as needed after initial outbound contact
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Take inbound call overflow as needed to maintain overall Contact Center client service levels
• Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various payroll, tax & HR solutions offered by our Company
• Demonstrate professional phone etiquette and courtesy when interfacing clients and co-workers
• Other duties as assigned
General Skills and Attributes:
• 6+months established inside sales and Call Center experience
• Target driven and goal oriented
• Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
• Excellent interpersonal communication skills
• Ability to manage time effectively while multitasking in a fast-paced environment
• Effectively manage objection and rejection
• Professional telephone etiquette skills
• Highly motivated with a willingness to be coached
• Strong problem-solving and organizational skills
• Intermediate MS Word and Excel working knowledge
• Proficient order entry speed
Education:
• High School diploma or equivalent required
What We Offer:

· Medical, Dental, Vision Insurance Coverage

· 401K with a Company Match

· PTO and Holiday Time

Pay: From $17.00 per hour

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• Call center: 6 months (Required)
• CRM software: 6 months (Required)
• Upselling: 6 months (Required)
Work Location: Remote

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Expected salary: $17 per hour

Location: Jacksonville, FL

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