Full-Time Night Shift RN Telephone Triage (Work from Home)

Come grow with us at AccessNurse! Are you looking for an exciting alternative to bedside nursing? Are you tired of 12-hour shifts and the physical wear and tear of working in the hospital? AccessNurse has an opportunity for you!

The AccessNurse-TeamHealth Medical Call Center is a 24/7 Call Center offering remote telephone triage and Health Information services to Hospitals, Physician Offices, and Insurance Plans across the country. If you want to be a part of a growing industry and work from home from day one, contact us today!

We are searching for registered nurses of all backgrounds with at least 2 years of experience who are seeking an exciting and rewarding alternative to direct patient care. If you are looking for a way to continue to positively impact patients and use your nursing skills without the wear and tear of working in a hospital you should send your resume today! We promote success through a supportive work environment, provide excellent benefits, and offer competitive pay and paid time off. Part-time and full-time weekend and evening shifts are currently available. Now also recruiting for bilingual nurses who can fluently speak both Spanish and English.

The telephone triage nurse is a registered nurse who helps patients across the lifespan determine the best way to address their medical issues and concerns over the phone:
• Assess symptoms: Utilizing a physician-written algorithm
• Provide guidance: Recommend a variety of levels of care (e.g. home care, an office visit, emergency room)
• Answer questions: Provide and document health education to help patients manage their symptoms when indicated
• Consult with physicians as needed

Job Requirements:

Job Requirements
• Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
• Computer Skills a MUST
• 2+ years of Nursing Experience
• Successful Completion of Background Check, Drug Screen, and References
• 4-week remote training over Zoom video (100% attendance required)
• Ability to type a minimum of 25 wpm
• Excellent organizational and computer skills and ability to multi-task while speaking with patients
• Excellent listening and comprehension skills to determine key information by patient
• Professional, courteous telephone voice
• Dependable, reliable and trustworthy
• Ability to defuse conversations
• Ability to handle confidential information; HIPAA compliance is mandatory
• Flexibility with scheduling
• Ability to receive feedback on job performance
• Bilingual Telephone Triage Nurses must be able to converse in Spanish and document in English simultaneously (a Spanish/English proficiency test is required)
• Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
• Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)

Remote Workstation Requirements

Internet
• A reliable high speed internet connection is required for this position.
• Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
• Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
• You must hardwire your internet from your modem or Ethernet jack to your work computer.
• WiFi is not acceptable and disrupts the connection to our servers.
• The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload
• Test your home internet speeds here
• Please verify this information with your internet provider
• Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
• It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.

Workstation
• Allow enough space to provide room for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
• Arrange your workstation where you can hardwire to your internet and phone line.
• Your workstation must be located in a room where there is a door with a lock.
• HIPAA compliant and protects PHI
• Prevents disruptions during work hours

Physical and Environmental Demands
• Job performed in a well-lit, modern office setting
• Occasional lifting (20 pounds or less)
• Visual and Auditory acuity
• Manual and finger dexterity
• Occasional stress
• Occasional pushing, pulling, carrying, lifting, bending, and reaching
• Frequent work on a PC/Computer
• Prolonged telephone work and prolonged sitting

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Job Snapshot

Employee Type
Full-Time

Location
Knoxville, TN (Remote)

Job Type
Nurse

Experience
Not Specified

Date Posted
04/25/2025