Forecasting Analyst

Job Summary

A company is looking for a Forecasting Analyst II to develop forecasts and analyze data for contact center resource management.

Key Responsibilities

• Develops and manages volume and resource capacity forecasts based on trends and stakeholder demands
• Coordinates forecasting activities with contact center team members and reviews reports for staffing efficiency
• Analyzes data to provide recommendations for process improvements and ensures compliance with guidelines

Required Qualifications

• Bachelor's degree required
• 2 - 4 years of related experience or equivalent knowledge and skills
• Ability to prioritize and manage time effectively
• Experience with data analysis and forecasting tools
• Understanding of contact center operations and resource utilization