Flight Attendant

About the position

The Flight Attendant role at American Express involves ensuring the safety, comfort, and welfare of passengers during flights, while also managing in-flight services and administrative tasks. This position requires flexibility for global travel and on-call availability, as well as a commitment to providing exceptional customer service to executive clientele. The role is integral to the Cabin Services Team, which supports the Corporate Flight Department’s mission of delivering a seamless travel experience.

Responsibilities
• Ensure the safety, comfort, and welfare of passengers.
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• Operate with integrity and maintain confidentiality in dealings with passengers.
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• Implement and operate full cabin management systems.
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• Serve as an integral member of the flight crew, ensuring prompt delivery of in-flight communications.
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• Manage a seamless and virtual in-flight office environment.
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• Provide instruction to passengers on the operation of on-board equipment and safety procedures.
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• Drive standardization for customers by maintaining passenger preferences and sharing information with the flight attendant team.
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• Provide training, shadowing, and guidance to full-time and contract flight attendants.
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• Check aircraft interiors monthly and ensure stock and safety equipment are maintained.
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• Support and prepare to be on call for Chairman’s trips.
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• Assist colleagues with aircraft preparations, pre and post-flight duties, and stocking supplies.

Requirements
• Flexibility for 75% global travel and ability to be on call.
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• Certified from Flight Safety/FACTS with Gulfstream 650/600 Cabin Door Exit and Evacuation Training.
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• CPR Certification and ability to use a defibrillator.
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• Food Safety Certification and ability to prepare and organize food services.
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• Proficiency within cabin technologies and in-flight virtual office.
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• Familiarity with Apple devices, Microsoft Office, and internal company applications.
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• Three years of aviation experience in a similar role, with emphasis on corporate work and global travel.
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• Highest level customer service skills, especially with executive clientele.
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• Ability to multi-task and manage multiple priorities independently.
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• Strong problem-solving ability and relationship-building skills.

Nice-to-haves
• Experience in plating and food service management.
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• Knowledge of food trends and ordering efficiencies for aircraft.

Benefits
• Dental insurance
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• Health insurance
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• Life insurance
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• Paid parental leave
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• Retirement plan
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• Vision insurance