Five9 Telephony Administrator

Job Summary

A company is looking for a Five9 Administrator - Telephony Operations.

Key Responsibilities:

• Manage and administer the Five9 platform to ensure optimal performance and reliability
• Configure and maintain IVR scripts, call flows, and routing strategies
• Monitor system health, troubleshoot issues, and implement solutions to enhance system efficiency

Required Qualifications:

• Associate degree in computer science or related field or equivalent experience
• Proficient in one or more object-oriented scripting languages (PowerShell preferred)
• 3-5 years' experience in Telephony Support
• Advanced technical knowledge of Five9 Phone system maintenance and administration
• Experience with Windows operating systems, Microsoft Exchange, Office 365, and Active Directory