Fitness Equipment Service Engineer – Denver, CO (Field-Based/Remote Work)

Fitness Equipment Service Engineer
Location: Denver, CO (Field-Based/Remote Work)
Salary: $68K

Job summary:
Do you love solving problems and making customers happy? If working in the field and delivering top-tier service energizes you, this is your chance to shine!
Our client is a world leader in the design and manufacture of fitness equipment and solutions for private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more. As a Fitness Equipment Service Engineer, you’ll play a key role installing, maintaining, and servicing their premium fitness equipment – ensuring every client has the best experience possible.

What You’ll Do:
• Execute jobs following defined Standard Operating Procedures
• Meet performance targets like TTS, FTFR, and JMR3
• Manage your inventory of spare parts with accuracy
• Educate customers on proper use and maintenance of equipment
• Perform root cause analysis and identify solutions
• Complete work orders and service reports accurately
• Provide structured feedback on product issues
• Communicate ETAs and updates to customers
• Escalate and reassign service calls when needed
• Maintain tools, equipment, and vehicle in safe condition
• Follow all health & safety guidelines
Qualifications:
• 3-5 years of experience in a similar role
• Diploma or Degree in Electronics, Communications, or related field
• Strong mechanical and electronic troubleshooting skills
• Comfortable using mobile tools and apps
• Basic knowledge of IT networking is a plus
• Experience managing service orders and customer requests
• A team player with strong communication and transparency