Field Technician – Mining Technology

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we’re not just talking about progress and innovation – we’re making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.XThe CompanyModular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.The AHS product is at the forefront of mining technology as one of the most cost-effective solutions for fleet management, delivering unrivaled safety and fleet optimization in complex mining environments without the requirement of a truck operator. Modular currently supports successful AHS operations in the U.S., Chile, Australia, and Canada, demonstrating Modular’s ability to deliver high value, cutting edge solutions and outstanding support.Job PurposeThe Regional Technical Services team is responsible for the installation and support of key Komatsu Mining Technology (MTS) solutions including Argus, Pegasys, Dispatch, Provision, Guided Spotting, Minecare and more! The North America region supports over 63 mines spread across 4 countries and consists of high skilled and diverse team members. You will be working closely within the RTS team as well as collaborating across our global support team to tackle touch challenges that require innovative, out of the box thinking and always ensuring that we are putting the customer first!Safety is of the utmost importance to each and every one on our team members, you will be expected to positively contribute to the safety culture and help ensure that yourself and your fellow coworkers return home safely each and every day!If you consider yourself someone who has strong leadership and technical skills that can thrive in a very dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.Travel RequirementsApproximately 40-60%Job Duties and ResponsibilitiesEach day will present you with new challenges and opportunities to test and grow your skills. As a field technician, you’ll be responsible for:

• Installation and auditing of hardware at customer mine sites ensuring Komatsu’s highest standards of quality and functionality
• Collaborating with Project Managers, Software Developers, Key Account Managers and Performance Assurance Lead to implement on-site deployments, upgrades, and performance visits
• Providing timely responses and resolutions to hardware issues identified by our remote support team and customers.
• Performing hardware diagnostics, isolating problems, and repairing components
• Documenting, updating and reviewing hardware technical documentation, ensuring that all pertinent information is clearly defined and communicated easily
• Tracking and properly allocating labor to specific projects and customers
• Managing local warehouse and inventory while supporting reliability tracking initiatives

Required Skills

• 3 years of experience in the mining industry or directly supporting the mining industry
• 5 years experience installing or supporting electronic equipment on automotive, heavy equipment, aircraft, or industrial equipment
• Demonstrated focus of supporting a strong safety culture
• Ability to work both independently as well as in a dynamic, distributed team environment
• Strong analytical and problem-solving skills with exceptional attention to detail
• Strong time management, written and verbal communication skills
• Ability to travel domestically and internationally as needed (US, CAN, MEX, and Colombia) with flexibility to travel with minimal notification
• Strong written and interpersonal skills, ability to effectively interact with clients and local teams
• Physical Requirements: able to work at heights up to 60 ft. , lift up to 100 lbs., kneeling, squatting, climbing ladders

Desired Skills

• Bachelor’s degree in Engineering, or Associate’s degree in related technical trade, or 5 years of technical services equivalent experience
• Journeyman Electrician
• Experience in installing, configuring and troubleshooting Komatsu MTS Hardware Solutions or similar product lines
• Experience as an instrumentation and/or electrical technician
• Experience with traditional mesh and other mining communication networks
• Experience with CRM & service ticket tools (Sales Force, Zendesk, etc)

KDiversity & Inclusion CommitmentAt Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.If you want to learn more about Komatsu, please visit our website at .kCompany InformationKomatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!kEEO StatementKomatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.k