Fan Support Specialist – Weekend Support

The Opportunity

Our software and apps are used by a broad range of clients, from exclusive nightlife venues, to artist tours, to large-scale festivals and conferences, as well as by millions of event-goers. We are committed to providing excellent user experience with our superior and seamless app technology.

Our Client Success team is hugely valuable and is partly responsible for the success and long-term growth of our customers, helping to ensure they maximize the value they receive from our product and cultivating a successful long-term partnership.

Work-Life

This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders

Responsibilities
• Field daily customer service inquiries
• Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
• Document and implement client policies for all events
• Act as liaison between fans and the Tixr team + our clients
• Stay current with all Tixr features and processes as a product expert
• Maintain a clean support channel for clear customer communication

Qualifications
• 2+ years experience in customer support role
• Ability to stay organized and detail-oriented in a fast-paced environment
• Excellent written and verbal communication skills and professional demeanor
• Passion and appreciation for technology, design, and live events
• Enthusiasm for problem solving and providing exceptional customer service
• Previous experience working at a SaaS or E-commerce company a plus
• Knowledge of Hubspot
• Experience in a fast-paced startup environment a plus

The Perks
• Part-Time $19-$21/hour / Weekend Support Needed
• 100% Remote (USA timezones)
• Health benefits starting at $0 premium + choice of dental and vision plans
• Unlimited PTO, holidays, a paid day off on your birthday
• 401k
• Fun and relaxed work environment
• Access to awesome events!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We’re a California born and bred company that has become a global entity with four offices across the globe, yet still founder owned and led to this day. We exclusively power over 700 of the most respected live entertainment brands in 40 countries including Formula 1 Canada, E1 Series, Leicestershire Cricket, Forbidden Forest Festival, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.