ERP Application Support Specialist

Job Summary

A company is looking for an ERP Application Support Specialist to join their Services team.

Key Responsibilities

• Provide customer service through various communication channels to resolve issues and enhance client engagement
• Analyze data to recommend improvements in customer service procedures and optimize service levels
• Document actionable bugs and maintain accurate records of customer communications and service reports

Required Qualifications

• Experience in B2B application support, including diagnosing and resolving application errors
• Proficiency in Microsoft Office applications, operating systems, and SQL database query writing
• Experience with ERP/PPS systems and ideally exposure to the Fenestration or Flat Glass Fabrication industry
• Ability to work flexible hours to accommodate clients in different time zones
• Strong analytical and troubleshooting skills