Entry Level IT Technician

Job Summary

A company is looking for a Level 1 IT Technician to join their service team.

Key Responsibilities

• Answer live calls within a 15-minute cap to resolve issues or escalate as needed
• Perform basic troubleshooting tasks from email or portal tickets
• Manage all alerts via the ConnectWise ticketing system

Required Qualifications

• Background in IT through classroom training or previous work experience
• Comfortable with basic troubleshooting and familiar with network and system administration
• Basic understanding of Microsoft Server and Workstation Operating Systems
• Familiarity with Microsoft Office, QuickBooks, and Adobe software
• Ability to manage and prioritize alerts through the ConnectWise ticketing system