Enterprise Application Support Analyst

Job Summary

A company is looking for an Enterprise Application Support Analyst 1 to provide technical support for business processes and applications.

Key Responsibilities

• Investigate and troubleshoot application and distributed system issues
• Manage support tickets in alignment with service level agreements (SLAs) and collaborate with cross-functional teams
• Monitor application performance and proactively address issues using system monitoring tools

Required Qualifications, Training, and Education

• IT certification or degree with a minimum of 1 year of related work experience or equivalent education and experience
• Experience with ticketing systems, preferably ServiceNow
• Experience in creating documentation
• Basic knowledge of SQL queries (MS SQL Server, MySQL, or Oracle) or willingness to learn
• Experience in the hotel industry is desirable