Dispatcher/Customer Service for non emergency medical transportation company

About us

Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service and support to our clients and customers. This is a full-time position with competitive pay. Duties: – Answer incoming calls and respond to customer inquiries in a professional and timely manner – Provide accurate information regarding products, services, and pricing – Assist customers with order placement, tracking, and delivery status – Resolve customer complaints or issues effectively and efficiently – Collaborate with internal teams to ensure customer satisfaction – Utilize GPS and transportation management systems to track vehicles and provide updates to customers – Analyze data and reports to identify trends or areas for improvement in the supply chain process – Perform data entry tasks accurately and efficiently using RouteGenie software – Maintain accurate records of customer interactions and transactions Skills: – Excellent communication skills, both verbal and written – Proficient in using phone systems and demonstrating proper phone etiquette – Strong problem-solving skills with the ability to think quickly on your feet – Detail-oriented with excellent organizational skills – Ability to multitask and prioritize tasks effectively in a fast-paced environment – Familiarity with supply chain processes and fleet management is a plus – Proficient in typing and data entry with a high level of accuracy This is an exciting opportunity for someone who is passionate about providing exceptional customer service. If you are a team player with strong interpersonal skills, we would love to hear from you. Apply today to join our dynamic team as a Customer Service Representative!

Job Type: Full-time

Pay: $7.50 – $10.00 per hour

Expected hours: 36 – 60 per week

Schedule:
• 12 hour shift
• 8 hour shift
• Day shift
• Every weekend

Work Location: Remote