Director of Virtual Operations

Job Summary

A company is looking for a Director of Virtual Operations.

Key Responsibilities

• Manage staffing, scheduling, and capacity planning for remote customer support and medical nurse teams
• Lead team development, including coaching, mentoring, and implementing training programs
• Develop and execute strategic plans to enhance operational efficiency and scale team operations

Required Qualifications

• Minimum 5+ years of experience overseeing teams of 30 or more, preferably in customer success
• Proven track record of achieving growth targets and KPIs with limited resources
• Experience with cross-functional initiatives and change management strategies
• Expertise in Google suites and at least one CRM program
• Experience with AI tools and ability to evaluate and implement new technologies