Director of Program Operations

Job Summary

A company is looking for a Director of Program Operations.

Key Responsibilities

• Oversee and optimize the student-counselor matching process and improve allocation performance
• Lead recruitment, onboarding, and quality management of the global counselor network
• Manage customer support teams to ensure timely resolution of issues and maintain service quality

Required Qualifications

• 3-7 years of experience in operations, customer success, or program management
• Experience in handling customer escalations with empathy
• Background in recruiting or managing service providers is a plus
• Proven experience in a startup or high-growth environment
• Experience building workflows in tools like HubSpot or Salesforce