Director of Customer Experience - job 1 of 2

Job Summary

A company is looking for a Director of Customer Experience to lead their customer experience organization.

Key Responsibilities

• Oversee customer support operations to ensure efficiency and scalability
• Develop and execute a customer experience strategy aligned with company objectives
• Build and mentor a high-performing team of customer support managers and representatives

Required Qualifications

• 10+ years of experience in customer experience leadership roles
• Experience in building and leading large customer support teams
• Proven ability to develop comprehensive customer experience strategies
• Strong analytical skills to interpret data and drive decisions
• Ability to thrive in a fast-paced and dynamic environment