Digital CX Change Manager

Job Summary

A company is looking for a Digital CX Change Manager to drive transformation initiatives and support operational excellence.

Key Responsibilities

• Support execution of strategic Digital CX initiatives by embedding change management and facilitating adoption
• Develop and implement change management strategies to minimize resistance and aid team transitions
• Collaborate cross-functionally to translate long-range strategies into tactical actions and maintain initiative documentation

Required Qualifications

• Education or experience in organizational change management or transformation support roles
• Experience collaborating with cross-functional teams to drive change and support strategic initiatives
• Ability to build reporting structures for adoption metrics and engagement health
• Empathy for frontline teams and understanding of high-velocity support environments
• Familiarity with enablement and support models such as KCS and Intelligent Swarming