Desktop Technician - job 1 of 2

Job Summary

A company is looking for a Desktop Technician with 2-5 years of hands-on IT support experience.

Key Responsibilities:

• Serve as the primary point of contact for end-users regarding IT-related queries and issues
• Provide first-level support for desktops, laptops, peripherals, applications, and Windows operating systems
• Analyze, diagnose, and resolve hardware, software, and system performance issues

Required Qualifications:

• Proven experience troubleshooting desktop/laptop hardware, software, and operating systems
• Solid knowledge of Active Directory, DNS, DHCP, VPN, and TCP/IP networking
• Experience with enterprise antivirus solutions and security practices
• Familiarity with remote desktop management tools and IT workflow systems
• Willingness to work flexible hours, including shifts and weekends, as needed